Right-click on the app, go to Properties, click on the Compatibility tab, and run the app in compatibility mode for Windows 8.1. That might explain why the scanning errors occur shortly after installing the latest Windows 10 updates. ![]() Some minor incompatibility issues might occasionally arise on the latest Windows 10 versions. The app was developed on older Windows versions. Several users solved this problem by running the HP app in compatibility mode for Windows 7 or 8.1. Follow the on-screen instructions to fix the device. If the troubleshooter returns a red X icon, this means your printer is not working properly.You can then select Fix Printing or Fix Scanning.Launch the tool, hit the Start button, and select the problematic printer or scanner. ![]()
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